About:
PerlDesk is a fully featured help desk, ideal for companies with several technicians who are required to support many users. It incorporates many features to streamline support and improve customer relations, such as: Email and web based ticket submission, staff logging, a knowledge base, and user registration.

Release focus: Minor feature enhancements

Changes:
This release has the ability to generate reports on ‘time spent’ on help desk tickets. This allows you to generate a report on a per user, all user, or per staff basis to view statistics on the time that has been spent on tickets in a specific period. This data could then be used to bill for tech support using an external system. Response count has been added to the tickets list in staff view. A check for external modules has been added to the upgrade procedure. A check for up-to-date pdesk.sql has been added to the upgrade procedure.

Author:
John Bennett <j (dot) bennett (at) perldesk (dot) com> [contact developer]

Rating:	reset 1 2 3 4 5 6 7 8 9 10
8.01/10.00 (13 votes)

Homepage:
http://www.perldesk.com/
Demo site:
http://www.perldesk.com/demo.html

Trove categories: [change]

[License]		Other/Proprietary License
[Topic]		Communications

Dependencies: [change]
No dependencies filed

 Branches

Branch	Version	Last release	License	URLs
Stable	4.20	22-Jan-2008	Other/Proprietary License

 Releases

Version	Focus	Date
4.20	Minor feature enhancements	22-Jan-2008 18:13
4.0	Major feature enhancements	03-Dec-2007 19:12
3.07	Major feature enhancements	18-Nov-2006 22:27
2.27	Minor feature enhancements	30-Jan-2006 22:46
2.2	Major feature enhancements	12-Apr-2005 17:04
2.0	Major feature enhancements	30-Jun-2004 13:04
1.8	Major feature enhancements	01-May-2003 21:53
1.7	Minor bugfixes	03-Feb-2003 09:30
1.6	Major feature enhancements	19-Jan-2003 06:46
1.5.5	Minor feature enhancements	15-May-2002 02:54

 Comments

[»] OTRS free alternative
by Quickfoot - Sep 30th 2003 17:09:19

While PerlDesk is no longer free, OTRS is an open source (GPL) trouble ticket system. PerlDesk is an excellent system but if you are looking for something open source or free try it, freshmeat homepage at: http://freshmeat.net/projects/otrs/

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[»] Free CSM software that rivals commercial releases.
by Tony Lindskog - Apr 12th 2002 13:42:54

If you are looking for a ticket tracker, check out perldesk - it has an amazing amount of feautures and automatic incomming email ticket generating.

It allows you to have clients register and login to register a ticket, or you can even have it intercept certain emails (eg. support@ or sales@) and generate a ticket, send the ticket# to your client and also sending you an email to let you know that there is a new "issue" at hand.

Cost? Get this... you sitting down yet? It's FREE!

I've looked at several different helpdesk (CSM/CRM) type programs, almost bought a $100 commercial release and I thought that was cheap.

When I found perldesk I was sceptical because it is a free program, but the author has been very helpful in helping me out whenever needed; it does everything we need it to do and then some.

The fact that it is piped in to accept incomming emails means that we can and (do) have automatic ticket generating on our online forms as well; no more lost leads or support issues!

It is completely customizable, you can change the way it looks entirely. Simply put, it is a very powerful software solution to handle all your customer relations and support issues and the fact that it is free is completely amazing to me.

Tony Lindskog, Project Manager
Rockford Web Design

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[»] Re: Free CSM software that rivals commercial releases.
by Mark Milhollan - Jan 29th 2003 13:07:30


> Cost? Get this... you sitting down yet?
> It's FREE!
Not any longer.


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[»] Re: Free CSM software that rivals commercial releases.
by Tony Lindskog - Jan 29th 2003 13:27:45


> Not any longer.
This is true - but considering that you are commenting on a comment that was written over 9 months ago, go figure.

And even at $39.95 - what a fricking steal for such an advanced software. Nothing out there that I have found matches it's capabilities, stability and affordability.

Tony Lindskog




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[»] Re: Free CSM software that rivals commercial releases.
by Mark Milhollan - Jan 29th 2003 16:18:50


> This is true - but considering that you
> are commenting on a comment that was
> written over 9 months ago, go figure.
>
> And even at $39.95 - what a fricking
> steal for such an advanced software.
>
I never said that it wasn't a worthwhile application or that the comment
was timely, only that the license has changed.


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[»] Re: Free CSM software that rivals commercial releases.
by access - Apr 20th 2003 04:53:28

Hi, I would like to ask something.. "Is there any Old free Version of your still available?"

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